Refund policy

Return and Refund Policy

Due to the nature of our products, all sales are generally final.

Damaged, Defective, or Broken Items

If an item arrives damaged, defective, or broken, please contact us within 7 days of delivery at mimiland.box@gmail.com and include clear photos of the damaged item and packaging.

We will review the issue and do our best to provide an appropriate solution.

Returns

In some cases, return requests may be reviewed individually at our discretion.

If a return is approved for a reason other than damage or defect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

MiMi Monthly Box Subscriptions

MiMi Monthly Box subscription payments may be refunded as long as the applicable box has not yet been shipped.

This applies to both monthly subscriptions and prepaid subscription plans (3, 6, or 12 months).

For prepaid plans, if you cancel before all of your boxes have been shipped, you may request a refund for the remaining prepaid boxes that have not yet been shipped.

Once a subscription box has been shipped, that box cannot be canceled or refunded.

If an item inside a delivered MiMi Monthly Box arrives damaged, defective, or broken, please contact us within 7 days of delivery so we can help resolve the issue.

Canceling a subscription through your customer account does not automatically issue a refund for any payment that has already been processed. Refunds cannot be requested or processed through your customer account.

To request a refund for an unshipped subscription box or remaining unshipped prepaid boxes, please contact us at mimiland.box@gmail.com.

Contact Us

We truly care about our customers and always do our best to find a fair solution. If you experience any issue with your order, subscription, or delivery, please contact us at mimiland.box@gmail.com.

We’re always happy to help.